One-Year Coverage

Every Knead Cats bed is covered for one year from the date of purchase, across all of its components.

  • Memory Foam Mattress: 1 Year

    Covered for defects in materials or workmanship that affect how the mattress performs.

  • Electronic Components: 1 Year

    Covered for electrical faults in the heating cover, cord and power adapter, such as a bed that stops heating or will not turn on.

  • Cover: 1 Year

    Covered for flaws in materials or stitching that occur in manufacturing and affect the cover's quality or use.

CLAIMS

Coverage Breakdown

Every component of your Knead Cats bed, the memory foam mattress, the electronic components and the cover, is covered for one year from the date of purchase against defects in materials or workmanship. If a covered fault appears within that year, we will repair or replace the affected part at no cost to you.

How to Claim Your Warranty

  1. Email hello@kneadcats.com, and include your order number.
  2. Tell us what is happening and attach a photo or a short video of the issue.
  3. Our team will confirm the fault and arrange a replacement part or a repair. We will let you know if we need the original item sent back.

Please keep your order confirmation. The warranty period runs from the purchase date on it.

Additional Information

This warranty is valid only for the original purchaser and is non-transferable. The warranty period starts from the date of purchase.

The warranty does not cover normal wear and tear, damage from accidents, misuse, chewing or improper care, or products modified or repaired by anyone other than Knead Cats.

We are committed to the quality and reliability of our products and will work with you to resolve any issue that arises. Thank you for choosing Knead Cats for your pet's comfort and well-being.